Delivery & Payment
We understand you don't want to wait around for delivery so fast despatch is our top priority.
Summary of our delivery services :-
How much is delivery to your address?
FOR UK CUSTOMERS :- put the items you need into your shopping cart, view the shopping cart and then go to checkout. Delivery starts at just £2.99 for lighter items and your delivery cost will be calculated by the total weight of the items in your basket after you finish shopping and input your postcode on the checkout page.
Our full product range is available for shipment to the whole of the UK (see below) and you can choose from 2nd class, 1st class mail or overnight Express delivery (next working day if ordered by 1pm) at checkout.
FOR OVERSEAS SHIPPING -
PLEASE NOTE IF YOU ARE ORDERING FROM OUTSIDE THE UK YOU WILL BE RESPONSIBLE FOR PAYING ANY IMPORT CUSTOMS CHARGES. THESE CAN INCLUDE CUSTOMS CLEARANCE CHARGES, IMPORT VAT AND IMPORT DUTY / TAXES. YOU WILL BE BILLED FOR SUCH CHARGES BY THE RELEVANT COURIER AT POINT OF IMPORT AND SUCH CHARGES WILL NEED TO BE PAID IMMEDIATELY TO ENABLE ONWARDS DELIVERY OF YOUR CONSIGNMENT.
Please get in touch with firstname.lastname@example.org if you would like to order any products offline as the market rules have changed as of 2021 regarding exports from the UK following BREXIT.
Wooden items are not allowed to be imported into the EU from the UK currently. All other items can be shipped, with the exception of ALGINATE into Spain.
Prices and Payment
All product prices are in £ sterling and include UK VAT at the appropriate rate. We can refund VAT to exempt locations if you have an EU VAT code. Prices are valid for the duration of the time that they are displayed on the webshop and promotional discounts may be limited to stock availability on an item. Coupons or discount codes are valid for a fixed period of time which is stated at the point that they are issued. If a discounted item is returned for a refund, it will be processed at the original price charged on the customer's invoice at the time of purchase.
Delivery prices are detailed separately when you view your shopping basket.
Secure Online Credit/Debit Card Payments
You can select your preferred method of payment during checkout.
Goods can be paid for online, securely, using your debit or credit card or using your PayPal account.
Payments by card are securely processed and protected by Paypal Card Services. which should remove any concerns you may have about purchasing using your card or account online. We do not have any access to details which are provided by yourself to these banks.
Our site uses SSL certificates to offer secure communications by encrypting all data to and from the site.
Other Payment Options
Alternatively you can pay by BACS. Please contact us after you have placed your order choosing this method and we will provide you with details on how to complete your order.
Please quote your order number in any conversation or correspondence.
Schools and educational establishments may be eligible to open a credit account for orders over £100. Please contact us with your requirements.
Many of our items display bulk discounts. If you require a large quantity of any item, please do not hesitate to request a quotation by contacting us. We can deliver bulk pallets throughout the UK and some European countries on request of a full quotation.
Delivery Service Speeds
See top of page for delivery Internationally
A choice of delivery services is offered as you checkout and estimates of delivery dates are provided with each service. The delivery costs are based on the total approximate packed weight (or in the case of polystyrene, volume) of the items in your basket. Deliveries are made from Monday to Friday (not at the weekends).
Economy/2nd class delivery to UK postcodes takes approximately 3-5 working days and 1st Class takes approximately 1-3 working days. The delivery times quoted relate to average delivery leadtimes for that service to mainland UK. At peak periods such as pre-Christmas, Royal Mail can be a little slower in some regions, so please allow for this and choose our Express service if you have a tight deadline. You can always be assured that orders are normally despatched from our warehouse the same day if you order by 1pm, Monday to Friday, excluding Bank Holidays. After 1pm, orders will be sent out the following working day. Delivery costs are based on the weight of the total items in your shopping basket.
Please note we are not liable for any losses incurred due to a parcel arriving later than expected. In the event of a parcel being delayed due to extreme weather conditions, a refund of the delivery charge will not be made as this is out of our (and our courier's) control.
Urgent Express UK Delivery
If you live in the UK and have an urgent deadline, choose Express Delivery as this is a guaranteed service. If you pay before 1pm, your order will be delivered the following working day (Monday to Friday) between 8am and 6pm to all mainland postcodes. If paid after 1pm, you will receive your goods one day later (Monday to Friday). The only exception is for Northern Ireland and the Scottish Highlands, Express Delivery is a 48 hour service so if you ordered on a Monday before 1pm, it would arrive on Wednesday. After 1pm would arrive on Thursday. Please note, Express Delivery is not available to the Channel Islands or the Isle of Man.
If you require timed Express delivery services, please contact our helpline on 0161 484 5888 Monday to Friday 9am-3pm.
Please note, in all cases, Craftmill Ltd is not liable for any losses which may result from a delivery being delayed in any way.
Please note again that in the event of a parcel being delayed due to extreme weather conditions, a refund of the delivery charge will not be made as this is out of our (and our courier's) control.
Important information regarding Non-delivery Surcharges
In the event of attempted delivery of an item by Royal Mail or courier, a calling card with be posted through the letterbox of your home if you are not in. It is your responsibility as the customer to make contact with the telephone number provided on this card to rearrange your delivery within the time stated on the calling card. Contact must be made at the earliest opportunity to avoid the parcel being returned to us unclaimed as this may result in redelivery charges being applied to your order.
If you have already placed your order and need to contact us about a problem with delivery, please email email@example.com or if you need an immediate answer please call 0161 484 5888 (9am-3pm Monday to Friday).
Please click on this link to email us regarding the return of any item.