All About Craftmill....
Craftmill is part of a diverse online family retail business that has enjoyed serving the general public, schools, colleges & businesses throughout the UK for over 20 years.
Craftmill specialises in delivering high quality 3D craft, modelling, artist and wooden materials direct to your door. We have a proactive, young design team developing new products each season to ensure we add fresh, on trend and inspirational new ranges each year. We have a sister site dedicated to wooden items and boxes - www.thewoodenboxmill.co.uk where you can get 25% off automatically when you spend over £200 on wooden products. We operate from a large UK warehouse where our dedicated team takes pride in carefully packing your products by hand. Order by 12 noon and your goods will be shipped the same day Monday to Friday.
Why Shop with Craftmill?
We manufacture many of our collections in partner factories to bring completely unique products to you at the lowest cost. Our friendly team are happy to give expert advice as we have used many of our products in our own work. Please email us if you need technical product advice so that we can direct your enquiry to the correct expert.
Craftmill's Recycling and Eco Policy
We are conscious of our responsibility to the environment and ensure we recycle all our cardboard cartons and packing materials into outbound packaging for orders. Nothing gets wasted at Craftmill as our regular customers will know! We also regularly donate all of our final end of line clearance items and seconds stock to over 10 local charities and non-profit organisations. 50% of our wood suppliers now hold FSC Chain of Custody Certificates. We know this is no guarantee that wood will be clearly traceable and so we have started a Craftmill Forest to take a direct approach to sustainability and to remove doubt. This year we have planted 4559 trees in the Eden Project in Madagascar offsetting 90 tonnes of Carbon Dioxide.
Returns, refunds or payment queries
Please ensure that you contact us within 14 days of receiving your parcel if you wish to return the goods for any reason. Please state your order number when contacting us regarding returns or refunds to help us to assist you quickly. You will need to pay for the return postage if the goods are unwanted, but other options will be offered in the case of damaged or defective goods. Email us
We love to hear from you. If you want to know more about a product, order bulk stock or have a general product query, please email here. If you require a fast answer to any delivery or payment query, please phone Customer Service On 0161 484 5888 Monday to Friday 9 am to 3 pm. If the lines are busy please email us and we will quickly get back to you.
Craftmill Ltd is VAT registered.VAT number 923114167
Craftmill Ltd is a UK Registered Company. Registration number 6422859
Unit 8 Chichester Road
If you need to return an item, email us for a returns form and further information.
Please note :- Craftmill is an online business only. As we operate from a warehouse, we do not have a shop where you can call in to collect your items.