About Craftmill

All About Craftmill....

Craftmill is part of a diverse online family retail business that has enjoyed serving the general public, schools, colleges & businesses throughout the UK for over 20 years.
For the last 10 years, Craftmill has specialised in delivering high quality 3D craft, modelling, artist and wooden materials direct to your door.  We have a proactive, young design team developing new products each season to ensure we add fresh, on trend and inspirational new ranges each year.  We have a sister site dedicated to ooden items and boxes - www.thewoodenboxmill.co.uk where you can get 25% off automatically when you spend over £200
We operate from a large UK warehouse where our dedicated team takes pride in carefully packing your products by hand.  Order by 12 noon and your goods will be shipped the same day Monday to Friday.

Why Shop with Craftmill?

We believe in offering the most competitive prices across all our ranges everyday and constantly price check and refine our sourcing strategy to ensure we offer the very best value for money and quality.  We manufacture many of our collections to bring a completely unique product to you at the lowest cost.
Our friendly team are happy to give expert advice as we have used many of our products in our own work. Please email us if you need technical product advice so that we can direct your enquiry to the correct expert.
If you would like our Sales Manager to visit you, so that you can view our vast Wooden Product Collection first hand, we are happy to do that - simply email us for more details

Craftmill's Recycling Policy

We are conscious of our responsibility to the environment and ensure we recycle all our cardboard cartons into outbound packaging for orders.  We also regularly donate all of our final end of line clearance items and some seconds stock to charities and non-profit organisations. If you are a charity or a non-profit organisation that would like to enquire about any arts & crafts donations we could possibly make to you please email us.

Returns, refunds or payment queries

Please ensure that you contact us within 14 days of receiving your parcel if you wish to return the goods for any reason. Please state your order number when contacting us regarding returns or refunds to help us to assist you quickly.  You will need to pay for the return postage if the goods are unwanted, but other options will be offered in the case of damaged or defective goods.  Email customerservice@craftmill.co.uk

Contact Us

We love to hear from you.  You can chat to us by telephone, or even better, via email for those more complex problems. If you require a fast answer to any query, please phone Customer Service On 0161 484 5888 Monday to Friday 9 am to 3 pm. If the lines are busy or you have a more detailed enquiry, please email us and we will quickly get back to you.

Craftmill Ltd is VAT registered.VAT number 923114167
Craftmill Ltd is a UK Registered Company. Registration number 6422859

Returns Address

Craftmill Ltd,
Unit 19 Compstall Mill,
Andrew Street,
Stockport SK6 5HN.

If you need to return an item, email us for a returns form and further information.

Please note :- Craftmill is an online business only.  As we operate from a warehouse,  we do not have a shop where you can call in to collect your items.

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2019-05-09 11:31:48

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