Contact Us

CUSTOMER SERVICE CONTACTS

We are here to help with your enquiries. 

Email is the best way to get in touch with the right specialist fast.  Our team will forward your email to the best person to deal with it.  Our target is to answer all emails same working day monday to friday up to 2.30 pm.  Queries after this time may be answered the following working day.

Here is a quick summary of the best emails to use to contact us (click the links embedded below):-

Help placing an order online or after purchase customer care (delivery chasing, returns etc)

Click here to : email customerservice@craftmill.co.uk

Out of Hours Urgent Assistance

 Click here to email urgent out of  hours customer support.  We will aim to respond before the start of the next working day

 Account Problem / Account login

Can't login?  Maybe you checked out as a guest last time you ordered. You can checkout as a guest again, or set up an account.  If your password is not working, try the password reset link. If that fails for you, either checkout as a guest or email customerservice@craftmill.co.uk

Phone Us

Most issues are handled quickly in writing by email and we will reply the same day with the correct specialist from our team. 

For more urgent enquiries please telephone 0161 484 5888 (Monday to Friday 9am-2pm).   Please  leave a message on the answering machine if our lines are busy or click here to email us 

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