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Contact Us

There are lots of ways to get in touch with our team here at Craftmill....

Emails are normally answered the same day (up to 6pm) Monday to Friday. On weekends and bank holidays we promise to answer within 24 hours.

For sales enquiries, delivery status of your order or general product queries, email us today customerservice@craftmill.co.uk

For bulk trade orders on wood, visit www.thewoodenboxmill.co.uk.  If you want to find out how much stock we have or when any item is coming back into stock, contact cathy@craftmill.co.uk

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Contact Us

Contact Information

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Urgent Contact

If you require an urgent answer to any query or need to change an order that is due to leave today, please phone Customer Service On 0161 484 5888 Monday to Friday 9 am to 3 pm.

If the lines are busy please click here to email us and we will quickly get back to you the same day.  If you need to contact someone outside of normal opening hours, email us directly here

Trouble Accessing Your Account

Try our 'forgotten password' link when you attempt to login to your account.  If you are still having difficulty logging in and know you have set up an account we can help you change your password.  Email cathy@craftmill.co.uk for help.  Please note you may have checked out as a guest previously and not made an account during checkout and so can either checkout as a guest again or set an account up online.

Company Details

Craftmill Ltd is VAT registered.VAT number 923114167
Craftmill Ltd is a UK Registered Company. Registration number 6422859

Returns Address (please note this is not a collection address - the premises are not open to the general public)

Craftmill Ltd,
Unit 19C,
Compstall Mill,
Andrew Street,
Compstall,
Stockport SK6 5HN.

Please note you should contact us within 7 days of receipt if you intend to return your items.  Please email us prior to posting and we will forward you a returns form to enclose within your parcel.  You will be responsible for the return postage costs if you have changed  your mind regarding keeping your products.  Please return items  within 14 days of purchase to be eligible for a refund. Use standard Royal Mail to return your goods and keep a proof of posting for your records.

If your item has been damaged in transit, please include a photograph of the damage with your email to us so that we can discuss the options to resolve quickly for you.

This does not affect your statutory rights. Please refer to our terms and conditions page for further details.