About Craftmill

  • Craftmill is part of a diverse online family retail business that has enjoyed serving the general public, schools, colleges & businesses throughout the UK for over 20 years.
  • For the last 10 years, Craftmill has specialised in delivering high quality 3D craft, modelling, artist and wooden materials direct to your door.  Many of our products are unique and we have a proactive, young design team developing new products each season to ensure we add fresh, on trend and inspirational new ranges each year.
  • We operate from a large UK warehouse where our dedicated team takes pride in carefully packing your products by hand.
  • We believe in offering the most competitive prices across all our ranges everyday and constantly price check and refine our sourcing strategy to ensure we offer the very best value for money.
  • Our friendly team are happy to give expert advice as we have used many of our products in our own work. Please email us if you need technical product advice so that we can direct your enquiry to the correct expert.
  • If you would like our Sales Manager to visit you, so that you can view our Wooden Product Collection first hand, we are happy to do that - simply email us for more details
  • Need information on your delivery ? Please view your online customer account (which you can set up as you checkout) to see the order status or contact us using the email addresses below.
  • Shop now and we will despatch today if you pay before 12 noon (Monday to Friday)
  • Any problems? Click here to contact us and we will resolve the situation quickly for you.

 Returns, refunds or payment queries

Please ensure that you contact us within 14 days of receiving your parcel if you wish to return the goods for any reason. Please state your order number when contacting us regarding returns or refunds to help us to assist you quickly.

Telephone Contact

If you require a fast answer to any query, please phone Customer Service On 0161 484 5888 Monday to Friday 9 am to 3 pm. 

(If the lines are busy or you need to contact us outside of these hours, please email us and we will quickly get back to you later the same day).

Craftmill Ltd is VAT registered.VAT number 923114167
Craftmill Ltd is a UK Registered Company. Registration number 6422859

Returns Address

Craftmill Ltd,
Unit 19 Compstall Mill,
Andrew Street,
Stockport SK6 5HN.

If you need to return an item, email us for a returns form and further information.

Please note :- Craftmill is an online business only.  As we operate from a warehouse,  we do not have a shop where you can call in to collect your items.